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FAQs

Q. Can I have my purchase sent to my sister in Estonia?

A. Yes, we can certainly ship your purchase to Estonia. We use Bongo to make international shipping easy for you and all our international customers. You will know exactly how much your costs for shipping and other charges such as import duties will be before your credit card is charged. Click on the "Shipping & Returns" link at the bottom of the Home page for more information about the Bongo International service.


Q. I love the beautiful fabrics on your web site, but don’t understand what Swiss Flannel is. It obviously isn’t the flannel we usually think about when we want to make pajamas.

A. Swiss Flannel is a wonderful 100% cotton fabric, made in Switzerland, with a twill-like finish on one side and a lightly brushed finish on the other side. Not nearly as heavy as what we know as American flannel, it is perfect for baby receiving blankets and clothing, as well as soft fabric for some types of adult clothing. It is truly wonderful and well worth the price. Write us for a swatch so you can see for yourself.


Q. I have selected a font I would like used for personalizing a pillow I want to purchase. Can I see what the name would look like stitched using this font before I have it stitched on the pillow?

A. Yes. We will prepare the design and send you a graphic which will give you a good idea of exactly how the finished pillow will look. We love doing that for customers.


Q. It's evening and I am on your web site preparing to place an order, but have a question I would like to ask first. Can I call this late?

A. Yes, you can. Although 10 a.m. until 5 p.m CST, Mon-Friday. is the very best time to be sure you get a real person on the line, we sometimes answer the phone early in the morning, later in the evening, and on weekends. All our phone calls forward to a remote connection and to a cell phone, so you may even get an answer from someone traveling down Interstate 20! If we don't answer, sent a quick e-mail and include your phone number. We'll call you back just as soon as possible.